For Operations, Support & IT Teams

Replace tools that fight your process with software that fits.

A custom ServiceOps platform built around your workflows - so teams move faster and leadership gets visibility. Not a generic platform you customize forever.

Sound familiar?

ServiceNow costs a fortune and takes months to configure
Jira Service Desk doesn't fit your actual workflows
Teams use spreadsheets, Slack, and email as workarounds
No one trusts the data because it's scattered everywhere
Reporting is a manual nightmare every week
Adding a new workflow means another consulting engagement

Modules you can enable

Pick what you need. We build a platform that does exactly those things - nothing more, nothing less.

Tickets & Requests

Intake forms, routing rules, status tracking, and notifications

Custom Workflows

Multi-step processes, approvals, escalations, and parallel paths

Knowledge Base

Internal docs, FAQs, and self-service resources

Customer Portal

Self-service submission, status tracking, and communication

SLA Tracking

Response times, resolution targets, and breach alerts

Automations

Auto-routing, notifications, status updates, and integrations

Asset Management

Track equipment, licenses, and inventory tied to requests

Analytics & Reporting

Dashboards, exports, and scheduled reports

Integrations

Email, Slack, Teams, SSO, ERP, CRM, and custom APIs

Security & Governance

Built for teams that take security seriously

Enterprise-grade access controls, audit logging, and compliance features - without the enterprise price tag.

SSO & SAML

Integrate with your identity provider

RBAC

Granular role-based permissions

Audit logs

Full history of who did what, when

Data retention

Configurable policies for compliance

Environments

Staging, production, and more

Encryption

At rest and in transit, always

From kickoff to live in weeks

A clear path from "we need this" to "everyone's using it."

1

Blueprint

We map your current workflows, pain points, and must-haves. You get a clear spec and timeline.

Week 1
2

Pilot build

We build the core system and deploy it for a pilot team. Real feedback, real iteration.

Weeks 2-4
3

Rollout

Training, data migration, and go-live for the full org. We're there for launch support.

Weeks 5-6
4

Optimize

Monitor adoption, add features based on usage, and continuously improve.

Ongoing
Case Study

"We replaced a $200k/year ServiceNow contract with a system that actually works for us."

A logistics company was drowning in manual processes and paying a fortune for software nobody liked. We built a custom platform in 6 weeks that cut ticket handling time by 60%.

60%
faster resolution
$150k
annual savings
6 weeks
to go-live

Let's map your workflow.

Book a call. We'll walk through your current setup, pain points, and what a custom solution could look like for you.